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1.       Payment Policy:

•          A 20% deposit is required to secure dates for bundled services, such as tour packages or multiple-day excursions.

•       Full payment for individual services such as transfers, tours, drop-offs, etc., must be made either before or directly after the services have been rendered.

•       Payment can be made via online payment methods, bank transfer, or cash, as agreed upon during the booking process.

•        Failure to make the required deposit or full payment may result in the cancellation of the booking.

2.       What’s App Communication Policy:

•        A  WhatsApp group will be created for larger groups for each booking, including the client, driver, and the admin staff.

•          All communication regarding the booking, including inquiries, itinerary changes, and feedback, must be conducted through the WhatsApp group.

•          The admin staff will monitor and manage the WhatsApp groups to ensure smooth communication and timely responses.

•         Any changes or requests made by the client must be communicated to the admin department, and the admin will coordinate with the driver accordingly.

3.       Change of Clothing Policy:

•          Clients participating in excursions with the possibility of getting wet or dirty are required to change into appropriate clothing before boarding the vehicle.

•         Changing facilities will be provided at designated locations or as agreed upon with the client.

•         This policy aims to maintain the cleanliness of the vehicles and ensure they remain in good condition for all passengers.

•          Clients are responsible for ensuring they have suitable clothing for the excursion, and the travel company will not be held liable for any damage to personal belongings.

These policies aim to streamline communication, ensure timely payments, and maintain the cleanliness and condition of the vehicles while providing a positive experience for clients utilizing the travel company's services. Regular monitoring and enforcement of these policies are essential to uphold the company's standards and reputation.

4.       General Cancellation Terms:

•        Cancellations must be communicated in writing via email or through the official communication channels provided by the travel company.

•          The cancellation policy applies to all services provided by the travel company, including but not limited to transfers, tours, sightseeing, and excursions.

        Cancellation Fees:

Cancellation fees will be applied according to the following schedule:

• Cancellations made 2-3 hours before prior to the scheduled service date: 20% of the total booking amount will be charged as a cancellation fee.

•  Cancellations made within 24 hours of the scheduled service date: 10% of the total booking amount will be charged as a cancellation fee.

• No-shows made on the day of the scheduled service: NO refunds will be made.

Exceptions:

In cases of force major events such as natural disasters, political unrest, or other unforeseen circumstances beyond the control of the client or the travel company, cancellation fees may be waived at the discretion of the travel company.

Proof of the force major event may be required, and decisions regarding waiver of cancellation fees will be made on a case-by-case basis.

Refunds:

Refunds for cancellations will be processed within 5-7 working days from the date of cancellation.

Refunds will be issued using the same method of payment used for the original booking, unless otherwise agreed upon by both parties.

Communication:

Clients are responsible for ensuring timely communication of cancellations to the travel company.

Any changes or cancellations made by the travel company due to unforeseen circumstances will be communicated to the client as soon as possible, and alternative arrangements will be offered whenever feasible.

By booking services with TYD TRANSPORT SERVICES, clients acknowledge and agree to abide by the terms of this cancellation policy.